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Returns & Refunds

To get a refund on your goods, you have 14 days to return them back to us here at Mr. Shoes in the same condition in which you received them.

The 14 day return period starts from the date that you received the goods. After this 14 day period we will not offer a refund for any unwanted goods. However, we will gladly exchange your goods within 21 days from the date purchase.

Returning Your Item To Us

We advise customers to use a trusted parcel company ie Royal Mail or a courier company to return their parcel. They can advise what service to use to send your parcel back. Customers are responsible for their items being returned.

Return address:

11 Maurice Gaymer Road
NR17 2QZ

Currently we do not offer a free returns service however we appreciate that this can be a hassle for you if your shoes are not quite right. That's why we can take the hassle out of returning your shoes to us. We can organise a return label and then you will just need to drop it off at a local My Hermes parcelShop. They will then return the item(s) to us here at Mr Shoes HQ within 3- 5 working days. We can offer this service to you for £3.99 If you are returning more than one item it will be an additional £1 per item (printer required for returns label). If you would like us to book a collection for you please call our customer care team on 01953 452590 with your order number and we will happily get that organised for you.


If you're item is unsuitable, we offer an exchange service re-postage fee 3.99 or you can place a new order. To check availability of the Size, Colour or Alternative Item and to make a re-postage payment please call 01953 452590. Alternatively, state on your invoice the Size and Code you wish to exchange for when returning your item and we'll give you a call to let you know if your item is available. If this is the case you can make a payment over the phone. If you're item is however unavailable you may choose an alternative item or request a refund.

Your can also return your order to your nearest Mr Shoes store Click Here to find your local store.

Please retain the proof of purchase.

If you would like to return an International order, you have 14 days to return it back to us here at Mr. Shoes in the same condition in which you received them. The 14 day returns period starts from the date that you received the goods.

Unfortunately we are unable to offer exchanges for International returns. If you would like a different colour, size or style we would advise you to place a new order and return your unwanted goods back to us for a refund.

Please retain the proof of purchase.
Glayone Ltd
11 Maurice Gaymer Road,
NR17 2QZ

*All goods being returned must be sealed in their original box, and then safely packaged. Please wrap the shoebox in plastic bag or paper to prevent any damage to shoes and/or the box. You are responsible for the return of the items, and any damage caused to them whilst in transit back to us will seriously affect your chances of a full refund.

*Make sure that your correct contact details are in with the returned goods. If there are no contact details in with the goods we will not be able to process the return.

*If you are returning your order to a Mr Shoes store you must take along your order/proof of purchase form. Please be aware that the store will not refund the order themselves, they will send a request for the order to be refunded by the Mr.Shoes Internet Department.