Returns

Christmas Returns- 

We get it- sometimes it's not just the thought that counts. For the Christmas period we are offering an extended returns window. Instead of the usual 14 days, we are accepting returns up until Monday 6th January 2025. 

Returns Policy (Including Sale Items)

We hope you love your new purchase! If you're unhappy with the goods for any reason, please return your item to us with your invoice. We're happy to offer a refund or exchange on unused items returned to us within 14 days.

If you are returning items purchased from our clothing range, please return items in their original condition including labels and tags intact and with original packaging.

If the item is faulty, we're happy to offer a refund or exchange where available. Please ensure your purchase/footwear is entirely suitable before use. This is in addition to and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.

To return the item back to us, our returns address is:

Mr Shoes

Forest Retail Park 

Thetford

Norfolk

IP24 3QL

Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.

Our contact details

Email: orders@mr-shoes.co.uk

Tel: 01953 452 590 / 01953 686 097