Returns

Returns Policy (Including Sale Items)

We hope you love your new purchase. If you're unhappy with the goods for any reason please return your item to us with your invoice. We're happy to offer a refund or exchange on unused items returned to us within 14 days. If you are returning items purchased from our clothing range please return items in their original condition including labels and tags intact and with original packaging. If the item is faulty we're happy to offer a refund or exchange where available. Please ensure your purchase, footwear is entirely suitable before use. This is in addition to and does not affect your consumer rights. Full terms and conditions can be found on our terms and conditions page.


Collection

We will happily arrange a return/collection for you from your chosen address delivered back to our warehouse. If you would like to arrange this service please call our customer service team on 01953 452590. This service will be £3.00, you can pay for this over the phone or it can be deducted from your refund.


Alternatively, you can return the item to us with your chosen courier. Please send them to


Glayone Ltd

Technology House

Roundtree Way

Norwich

NR7 8SH


Email: orders@mr-shoes.co.uk

Tel: 01953 452590

 

Please Note: Due to hygiene reasons, we are unable to accept the return of socks when removed from their original packaging.

  

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