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Privacy Policy


Glayone Limited (trading as Mr Shoes) is a footwear retailing business operating online and in store. This privacy policy explains how we use any personal information we collect about you, whether you are using the Mr Shoes website or shopping in one of the Mr Shoes shops on the high street.



  • Our commitment
  • What information do we collect about you?
  • How will we use the information about you?
  • Marketing
  • Access to your information and correction
  • Security  Crime Prevention  Detection
  • Cookies
  • Other websites
  • Changes to our privacy policy
  • How to contact us


Our commitment


Glayone Limited is totally committed to protecting the privacy of the Mr Shoes Website, visitors and customers. We believe in using your personal information to make things simpler and better for you. We will not gather or hold personal information about you without your express permission to do so. We will always keep your personal information safe and will never sell it to third parties. We will clearly explain to you why we collect your personal information and how we use it. You will be able to choose how we collect and use your information and we will respect your choices. Your privacy and confidence will be respected at all times.


What information do we collect about you?


We collect information about you whenever you shop with us. The information will include your name and contact details including your email address, your address and postcode and other information required to process your order. Some of the information is given directly when, for example, you register with us or place an order for products on Website usage information is collected using cookies. Other information is collected indirectly, for example, when you post comments on our Facebook page.


How will we use the information about you?


When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for your order. This information allows us to process your order and deliver your goods to you, whilst providing good customer service and managing your account. We use your e-mail address to send you confirmation of the order. And we will contact you by e-mail or by telephone if any problems occur regarding your order.

Any personal information held or processed will be kept up to date and will not be kept any longer than necessary for the purpose or purposes for which it was being processed.

We WILL NOT disclose information about you to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you via a courier, processing payments and carrying out security checks. In processing your order, we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.  By purchasing goods with Mr Shoes you consent to the information you provide to us being processed for any of the above purposes.

If you agree, we may email you about other products we think may be of interest to you. We use the information collected from the website to personalise your repeat visits to the site. Mr Shoes will not share your information for marketing purposes outside the Mr Shoes business. We will not gather or hold personal information about you unless you have given your express permission for us to do so.




If you have made a purchase from our website we may occasionally update you on our latest products, news and special offers via email, post and telephone. You can also opt in or out of our e-newsletter.  All Mr Shoes customers have the option to opt-out of receiving marketing communications from us at the point of registering. If you are already a registered user and no longer wish to receive marketing from us please click the unsubscribe link, which is highlighted in green and positioned at the bottom of every email newsletter that we will send to you. Alternatively, you can email and ask to be removed.


Access to your information and correction


Your personal information belongs to you and you have a number of rights in relation to its use:

  • You have the right to request a copy of the information that we hold about you.
  • You can ask us to change incorrect or incomplete information held
  • You have the right in certain circumstances to have inaccurate personal information rectified, blocked, erased or destroyed
  • You can ask us to delete or stop processing your information, for example where it is no longer necessary for the original purpose that it was collected
  • You can ask us to stop sending marketing messages at any time                                         
  • You have the right to withdraw consent to the processing of your information at any time
  • You have the right to move, copy or transfer your personal data to a third party of your choice. Once transferred the other party will be responsible for your personal information
  • Your information will not be transferred to countries outside the European Economic Area.
  • If you believe we have not complied with your data protection rights you can complain to the Information Commissioner at Wycliffe House, Water Lane, Wilmslow. SK9 5AF



If you wish to request a copy of the information that we hold, you may do so by emailing customer services at and we will respond to your request within one month. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action that we take in response to a request from someone using your email and password.


We would strongly recommend that you do not use the browser's password memory function, as that would permit other people using your terminal to access your personal information.

Alternatively you may write to the postal address given at the bottom of this page.

We may make a small charge for this service.


If you would like to exercise any other rights please do so by emailing customer services at 

Alternatively you may write to the postal address given at the bottom of this document.


We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You can update information or change your personal details or marketing permissions. 

Security  Crime Prevention  Detection


We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

To protect our customers, our staff and business we may use your personal data to help prevent and detect crime. When you place an order online, identity verification and fraud prevention checks are carried out and checked against the databases of credit reference agencies and fraud prevention agencies.



Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your hard drive. Cookies are essential to your experience on the Mr Shoes website, as they gather information that helps us to improve our website service.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

There are 3 different types of cookies we use on the Mr Shoes website:

* Cookies essential to website operations - These cookies allow you to browse our website, search for products and add items to your basket.
*Non-essential but helpful cookies - These cookies help improve your experience on the website by allowing us to make alternative product suggestions based on which products you view.
*Analytics and Marketing cookies - Analytical cookies monitor how you use our website, helping us to identify areas where we can improve the website. Marketing cookies are used when you visit the site via our emails or via other partner sites (affiliates) and give us visibility of how you found our site.

You can change the settings on your browser to prevent cookies being stored on your computer. Please note that in doing so you will be unable to purchase from our website. 
More information on cookies, their use and how to accept or reject them can be found at  or you can contact our customer service team at: or on 01953 452590, who will be happy to help.


Other websites


Our website contains links to other websites. Once you have used a link to leave our site, you should note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information that you provide whilst visiting such a site: it is not governed by this privacy policy. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.


Changes to our privacy policy


We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 1st May 2018. We recommend that should check this page from time to time.


How to contact us


Glayone Limited (at the address below) is the Data Controller for the purpose of the current  Data Protection Act 1998, and the General Data Protection Regulations which will apply from 25th May 2018.. We aim to comply with all of the applicable data protection laws in the UK.

We are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure that customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family.

If you have any questions or feedback about this privacy policy or any other aspect of our website, or if you have a complaint or would like us to stop processing your information, please do not hesitate to contact a customer service member of the Mr Shoes team, who will be delighted to answer any questions you may have.

You can contact customer care at or telephone us on 01953 452590.
Alternatively you can write to us at:
Glayone Ltd
Mr Shoes Customer Care
11 Maurice Gaymer Road
NR17 2QZ