Once our courier delivers your purchase, you have 14 days to make sure it 's absolutely right for you. You can check the fit, colour, style and anything else you want. If you wish to have a refund for your goods, just return them to us here at Mr Shoes, within 14 days, in the same condition as you received them.
Of course, to receive a full refund, items must be in their original condition, and not worn or damaged.
Full details of our returns policy are here should you want to read them. Alternatively, to find your
nearest Mr Shoes, click here.
If you have any queries on our returns policy or would like some additional information on any of the items on this page, please contact our customer service line on 01953 452590 or email@example.com
Standard UK delivery is only £3.99 - plus £1 per additional item.
You can expect your order to arrive 3-5 working days from the date of you placing it. Our courier, MyHermes, will deliver all Mainland UK orders.
For other areas of the UK* and UK PO Box Addresses orders will be dispatched via Royal Mail on a Recorded Delivery Service. .
*Areas included are:
- Northern Ireland
- British Forces Post Office- All ‘Isles’ (Isle of Wight, Isle of Man, Isle of Lewis etc.)
- Scottish Highlands/Islands.
We are currently unable to offer a delivery on weekends, therefore any orders placed on a Saturday or Sunday will arrive by Thursday.
FREE UK DELIVERY ON ORDERS OVER £200.00
UK Express delivery costs £5.95 - plus £1 per additional item.
You can expect your order to arrive within 2 working days of you placing it. If you would like your order sent via express delivery, please select so during the checkout process.
Items that are in stock will be dispatched the next working day.
Please note that items ordered on a Friday, Saturday or Sunday will be dispatched Monday (excluding Bank Holidays)
All UK express delivery orders will be brought to you by Interlink, to ensure they reach you in perfect condition. Our courier delivers between 7:30am and 6:30pm. However couriers based in London may deliver up until 10pm.
Unfortunately at this time, we are unable to offer express delivery to certain areas of the UK. These areas include Northern Ireland, British Forces Post Office, all ‘Isles’ (Isle of Wight, Isle of Man, Isle of Lewis etc.), Jersey, Guernsey and the Scottish Highlands/Islands.
If you desperately need your shoes for Saturday, don't worry we can help. Prices for Saturday deliveries will depend on your order. If you would like to have your shoes delivered on a Saturday please call us before 2.00pm on Friday, we can quote you and get them dispatched. Call one of our Customer Care team now on 01953 452590.
International Delivery costs vary depending on which delivery zone you live in.
Delivery is available for countries within the 6 different delivery zones. Standard International Delivery costs vary zone to zone, for more information please see the International Delivery Cost chart below.
Please allow 7 working days for your standard delivery order to arrive.
Europe Zone 1 - £9.99
France, Germany, Rep. of Ireland, Luxembourg, Monaco, Netherlands
Europe Zone 2 - £14.99
Greece, Italy, Portugal, Spain
Europe Zone 3 - £19.99
Austria, Croatia, Cyprus, Czech Republic, Finland, Gibraltar, Greenland, Hungary, Iceland, Latvia, Lithuania, Malta, Norway, Poland, Romania, Sweden, Switzerland, Turkey, Ukraine
Australia & Far East - £29.99
North America - £29.99
Rest of World - £29.99
Any addition items will then be charged postage at a cost of £3 per item.
If your Country is not listed above please see zone chart below
Please Note: Items that are in stock will be dispatched the next working day. All European deliveries will be sent via DPD wherever possible, If DPD are unable to delivery your order then they will pass it onto either a DPD Parcel shop or your local postal company.
If the order cannot be delivered by DPD we will post it via an alternative International courier, which may mean your order may be sent via a Royal Mail International delivery service.
On the rare occasion that items are unavailable at our main Dispatch Warehouse, it may necessary to source them from an alternative warehouse. In this event the customer may experience a slight delay of approximately 2-4 working days.
International deliveries will require a signature. For this reason, you are advised to nominate a secure delivery address where someone is available to sign for your order.
Please Note: All International Orders will require a valid contact telephone number and email address so that the delivery can take place without any delays.
Click and collect delivery to your nearest Mr Shoes Store is FREE
You should expect your order to arrive at your chosen store within 10 working days.
For click and collect instore delivery, please select click and collect and your local Mr Shoes store at the checkout. You will be sent an order confirmation via email within 1 hour of the order being placed. Your chosen store will then contact you when your order is available to pick up. To collect your items you will need your order confirmation as well as photo ID.
-Bury St Edmunds
All our products are sold as UK sizes however sizes can vary within the different brands. If you are unsure what UK size you need then please see our size guide below:
Here at Mr Shoes we do not sell half sizes in adult footwear. However, on the rare occasion that we do have half sizes in stock, the half sizes will be made clearly available on the product page under the ‘Choose Size’ option.
Please be aware that the American shoe sizing system is far more complex than the UK one and that occasionally US brands will convert their US sizes into UK half sizes. If you receive a half size, please do not worry, in order to send you the correct shoe and to ensure consistency with our sizing, we will always follow the internationally recognised European sizing system.
If you have any concerns regarding sizing, or would like some additional information on any of the items on this page, please do not hesitate to contact our customer service team on 01953 452590 or at firstname.lastname@example.org