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Frequently Asked Questions

Please find below a list of the most commonly asked questions we receive. Click on the question to view the answer.

 

Hopefully you will find the answer to your query here. If not, please contact us and we'll be in touch as soon as possible.

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  • How do I order from Mr. Shoes?
    Ordering from Mr. Shoes is simple and secure.

    Place the desired products in your shopping basket and enter your details. You will then be prompted to enter your card details via. our secure server.
  • How much does delivery cost?

    UK mainland prices are

    First Class Recorded £5.99

    2nd Class Recorded £4.99

    Express Next Day Delivery £9.99

    We offer free UK Delivery on all orders over £100

    We use Royal Mail Recorded Service for all orders, which does require a signature on delivery.

     


  • What is the process of getting a Gift Vouchers?

    Mix and Match the vouchers to suit your budget.

    £5, £10, £20 and £50 vouchers available online.Gift vouchers can be used in conjunction with exclusive online offers and discounts!

     

    Important information- When ordering an online gift voucher, you will be sent an email with the voucher code. You will also be posted a printed voucher to give as a gift with the same code. Purchase vouchers individually and select 1st class delivery then enter this voucher code to receive free postage on gift voucher gift2009. If this code is entered on any other product apart from the Gift vouchers the order will be cancelled. 

  • How do I buy the item I want to?

    Firstly click 'Add to basket' on the particular products page, this will then take you to a page where you can review your basket's current content. From here you can either go back and add more items to your basket, or click on the 'Google Checkout' button, and make your purchase via Google Checkout.

  • Why google checkout?

    There are many reason we use Google Checkout, these include:

    • Google Checkout makes buying online a much simplier process providing customers with a single checkout mechanism. Just login once to be able to purchase items across multiple stores. 
    •  You are able to track your purchases at Google.
  • How long will my order take to arrive?

    All orders are despatched the next working day.

    The orders should arrive within 1-4 working days. (Royal Mail 1st Class signed for service)

     

    Any problems with delivery affter 4 working days please contact us

    Tel: 01603 624 377

    Email: orders@mr-shoes.co.uk